Liverpool City Council - Consumer Advice Packs

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Consumer Advice Packs

Trading Standards produce advice packs that give advice to consumers and businesses.

Copies of these packs can be obtained free of charge from Trading Standards.

Alternatively, the contents of the packs can be downloaded from this page. All the documents below are in PDF format. You will need Adobe Acrobat Reader to view these documents.

Consumer Advice Packs 

How to use the Consumer Action Pack (PDF [91.5Kb] opens in new window)
10 Points to Remember about the action pack (PDF [91.5Kb] opens in new window)
What The Law Says: When You Buy Goods (PDF [18.7Kb] opens in new window)
What The Law Says: When You Buy Services (PDF [18.9Kb] opens in new window)
Check Out Your Rights: Goods (PDF [19.5Kb] opens in new window)
How To Solve Your Problems: Goods (PDF [24.9Kb] opens in new window)
How To Solve Your Problems: Services (PDF [25.4Kb] opens in new window)
Check Out Your Rights: Services (PDF [23.9Kb] opens in new window)
How To Solve Your Problems: Identifiying The Fault (PDF [19.1Kb] opens in new window)
How To Solve Your Problems: Using Guarantees (PDF [19Kb] opens in new window)
How To Solve Your Problems: Sample Letters (PDF [34.4Kb] opens in new window)
Bought On Credit (PDF [19.1Kb] opens in new window)
Is The Trader Right? (PDF [68.7Kb] opens in new window)