'How are we doing' user survey 2007 (Lifestyles)
Contact officer: Steve Kneale, business development manager, Sport and Recreation
Tel: 0151 233 6362
Email: Steve.Kneale@liverpool.gov.uk
Start date: 1 October 2007
End date: 30 November 2007
Purpose of the exercise:
This exercise will determine the levels of satisfaction with the Lifestyles' service and high-light any matters for the improvement plan
Who will be consulted and how:
Lifestyle users will be consulted via a telephone survey
Who will the results of the exercise be reported to:
The results will be reported to:
- the Sports and Recreation service's management team
- Lifestyle service users
What were the findings of the exercise:
The following came to light as a result of the consultation:
- cleanliness, particularly in changing rooms needs to be improved
- the vending service needs to be improved
- there should be more fitness classes available
- there is a general lack of awareness of some of the benefits that come with Lifestyle membership
Read the report that was written on this consultation![(MS Word [728Kb] opens in new window)](/images/Word.gif)
What are the changes to the service brought about as result of the consultation:
The following changes will be made as a result of the consultation:
- 12 centres will apply for QUEST (a quality standard for sports services - visit the QUEST website for more information)
- the vending service is being reviewed
- there are plans to increase training for staff and coaches to enable there to be more fitness classes
- the service will be working with the Marketing service to review its marketing strategy for 2008 to increase awareness of the benefits of Lifestyles membership