Neighbourhood travel team consultation
Contact officer: Jayne Black, team leader, Transport Policy
Tel: 0151 233 8303
Email: Jayne.Black@liverpool.gov.uk
Start date: 1 April 2007
End date: 31 March 2007
Purpose of the exercise:
This exercise enables the service to continuously monitor and evaluate the service it provides.
Who was consulted and how:
All service users in the in the pathway areas, with particular emphasis on particular groups, including the disabled, the Somali and Arab communities and people with learning difficulties, were consulted via feedback forms and telephone surveys.
Who were the results of the exercise reported to:
The results of the exercise were reported to the Neighbourhood Travel team, as and when necessary, to enable them to make changes to the service.
What were the findings of the exercise:
The feedback provided by people who directly benefited from the services provided by the Neighbourhood Travel was extremely positive about the impact of the service:
-
78% said that they would use the service again for journey plans
-
89% were happy with the service provided
-
85% of those who recieved assistance to access are still employed
Comments received included:
-
'staff very helpful'
-
'very satisfied with service provided'
-
'staff professional in dealing with me'
-
'thank you for helping me to get back into work'
What are the changes to the service brought about as a result of the consultation:
Ongoing consultation with partner organisations and clients of the service has produced a number of modifications or improvements to the services provided. In order to ensure delivery of ICT training to enable residents to access up to date information the team has developed a new partnership arrangement with Adult Learning Services. This will achieve a number of outcomes for clients, they will know how to access transport information using ICT, they have the opportunity to enrol with Adult Learning Services to further enhance their employment opportunities through additional self-directed learning and this, in turn, could lead to better qualifications and educational/training or employment options.
Partners in the JET service have supported the service since it started, and feedback suggests that this will continue.The service provided by the Neighbourhood Travel team has been observed to be flexible and accessible and, by integrating their delivery with other employment/training initiatives, has allowed for seamless delivery of the service. Additional funding was also provided to ensure a broader delivery base for the service.