Public health and housing enforcement customer satisfaction survey
Contact officer: Peter Elles, Environmental Health business manager
Tel: 0151 225 6651
Email:Peter.Elles@liverpool.gov.uk
Start date: 30 September 2007
End date: 31 March 2008
Purpose of the exercise:
As part of the Black and minority ethnic housing strategy![(PDF [862.8Kb] opens in new window)](/images/PDF.gif)
, there is a target for Public Protection to ensure service take-up reflects the ethnicity of the community. This consultation exercise will help monitor this.
Who was consulted and how:
Customers were consulted via a telephone survey.
Who were the results of the exercise reported to:
The results were reported to Public Protection's business management team
What were the findings of the exercise:
The results of the exercise showed that the percentage of people who were black and minority ethnic who accessed the service was 12%. This is substantially above the black and minority ethnic representation rate in Liverpool's population.
What are the changes to the service brought about as a result of the consultation:
No changes are required as the service black and minority ethnic take-up is higher than the city's black and minority ethnic population.