2006 auldt public library service users survey
Background
Almost 6,000 adult customers were surveyed in September 2006 to find out how they rated the library service in Liverpool.
The survey was undertaken using the prescribed guidelines laid down by the Department of Communities and Local Government (DCLG) for all BVPI library surveys. These guidelines were established by the Institute of Public Finance (IPF) and the survey is also known as the public library user survey (PLUS).
Summary of results
- 92% said that the library was very good or good overall and 7% said it was adequate
- Almost all respondents rated staff helpfulness as either good or very good (95%). This proportion is similar to those recorded in 1999 (93%) and 2003 (96%).
- Four-fifths (83%) of respondents high-lighted the choice of books in the library as good or very good.
- 84% of respondents intending to borrow a book actually found a book they could borrow. The pattern of whether books were borrowed mirrors the intention to borrow, with larger proportions of respondents aged 60+ (91%), non BME respondents (85%) and females (87%) actually borrowing books from the library.
- Four-fifths (78%) of respondents rated the computer facilities at the library as good or very good.
- 96% of respondents rated the assistance of staff they asked for help in finding something out as good or very good
- 93% rated the information service as good or very good.
- 39% rated the opening hours of the library good, 43% rated them as very good and only 5% rated them as poor.
For more information about this survey please contact Alan Metcalfe, Liverpool Libraries Service.
Tel: 0151 233 5808
Email: alan.metcalfe@liverpool.gov.uk