Liverpool City Council - Black and racial minority quality of life satisfaction survey

Main Content

 

Black and racial minorities quality of life survey

Background

Following the 2006 quality of life satisfaction survey amongst Liverpool householders, it was discovered that there were differences between Black and racial minority (BRM) residents and non BRM residents in their satisfaction levels with Liverpool City Council's services. This survey sought to discover the reason for these differences and to explore further the areas of dissatisfaction.

Merseyside Community Voice (Merseyside's Black and racial minority citizens panel) were commissioned to carry out 126 interviews between January and March 2007 with local BRM residents.  Involvement was distributed across age groups, gender, faith, sexual orientation, disability, occupation, housing status and postcode.

Where possible, results from this survey were compared with BRM responses in last year's best value general satisfaction and quality of life surveys. 

Summary of results:

Overall satisfaction with Liverpool as a place to live

  • 68% of participants were satisfied with Liverpool as a place to live.
  • 73% were satisfied with their neighbourhoods, as opposed to 58% last year.   

Concern about crime

  • 68% of people were concerned about anti social behaviour.
  • Concern about racial attacks has increased by 33% since last year.
  • Being a victim of crime has decreased by 12% since last year.   

Feelings of safety

  • 92% of people felt safe at home during the day, whilst 75% felt safe at home during the night.
  • 45% felt unsafe for reasons associated with their cultural identity   

Council services

Environmental services

  • People were most satisfied with household waste collection services.  There was a 27% increase in satisfaction with recycling facilities 
  • Services with lowest levels of satisfaction included road and pavement repairs, road sweeping and noise pollution   

Leisure and culture

  • 74% of participants were satisfied with parks and open spaces, compared to 61% last year
  • Only 37% of people were satisfied with youth services. 39% were dissatisfied   

Information services

  • 65% of people were satisfied with the council's one stop shops
  • 39% were satisfied with the Liverpool Direct contact centre
  • 29% were satisfied with the council's website, however, 38% had never visited the site   

Housing and social care

  • 46% of people were satisfied with the housing benefit service
  • 41% were satisfied with the council's housing service
  • 37% were satisfied with supported living and social care services, however 22% of people had never accessed these services  

Quality of life generally

  • 45% of people felt that their quality of life had got better, 36% felt it had remained the same, 17% felt that it had worsened
  • 48% felt that race relations had remained the same, 26% felt that they had worsened, 23% felt that they had improved
  • 47% felt that community cohesion had remained the same, 25% felt that it had improved, 20% felt that it had got worse
  • 44% felt that their access to education and employment opportunities had improved, 36% felt there had been no change, 14% felt that their access had worsened
  • 55% felt that regeneration of the city had improved, 29% felt it had remained the same, 13% felt that it had worsened  


Read the survey's report  (PDF [928.6Kb] opens in new window) and appendices (PDF [870.7Kb] opens in new window)

Read the action plan (PDF [90.7Kb] opens in new window) that has been produced to address the main areas of dissatisfaction.

For more information about this survey please contact Lorna Rogers in the council's equal opportunities service.

Tel: 0151 225 4115
Email: lorna.rogers@liverpool.gov.uk