Performance management framework
The overall performance management framework within the council is illustrated in the diagram that can be viewed via the link below:
We use the discipline of service plans to ensure that our corporate aims and priorities drive our improvement at service level - with services asked annually to:
- specify key improvement priorities
- define measures (performance indicators) to monitor progress towards their improvement priorities and establish stretching targets
- identify key actions to advance corporate initiatives such as the council's equality agenda, managing risk, actively consulting with customers.
We are continuously working to strengthen our performance management systems and culture. While our inspectors have acknowledged that we have a robust corporate performance management framework we need to ensure this tool is used effectively to drive service improvements, design and delivery across all council services.
We recognise that more needs to be done to ensure that performance is improved in key areas and for example that risk management is an integral element of corporate, portfolio and service planning. We also need to strengthen our approach to evidence that services are delivery good value for money and work more effectively with partners to address the needs our residents.
We are to continue to develop our management training and practice to ensure managers play their part in establishing an appropriate performance culture and staff receive regular feedback and support to continually improve their performance.
Downloadable versions of this section of 'Leading Liverpool'
Downloadable versions of the whole corporate performance plan are available on the CPP downloads page.
Further information on performance management
There's more information on the council's performance management framework on our performance management framework web page.