Customer Interface Standards
Electoral Services - Liverpool
Introduction
The service has two main areas of work both of which form the basis of the democratic process upon which government both national and local depends.
These are:
- Compiling and maintaining the electoral register - this is the register of all those who are entitled to vote. If a person is not on the register they can't vote and may not be able to get credit.
- Organising and running elections and referenda - European, Parliamentary and City.
The Electoral Service will be based on the following standards:
- Staff will be polite, helpful and properly trained for the job.
- We will be fair, open and honest and respect confidentiality and privacy.
- We will listen to your comments and improve our service where possible.
- There will be an expectation that staff will be treated in a civil manner, and will not be subject to abusive or threatening behavior or language, or violence of any kind
Aims and Targets
We aim to:
Encourage people to engage in the democratic process by voting.
To achieve this we will:
- Participate in initiatives to encourage people to vote particularly young people.
- Offer direct help if needed about completing forms or any other matter concerning the Register of Electors.
- Ensure that the information provided for inclusion in the Register of Electors is implemented in accordance with the law.
- Comply with requests to omit personal details from the commercially available version of the Register of Electors.
- Ensure that the information given is processed accurately to ensure that people are included in the Register of Electors.
- Provide polling stations within each locality and give clear details of their location.
- Ensure that those with disabilities are given the help they need to vote.
- Ensure, wherever possible, that the polling stations are accessible to those who have any form of disability.
- Enable electors to vote by post or by proxy provided an application is received by the statutory deadline.
- Ensure that details held on the register are complete and as accurate as possible to help increase voter turnout at elections.
- Respond to letters within 5 working days and send out any forms requested on the same day.
- Acknowledge E-mails within one working day and give a full response within 5 working days.
- Answer the telephone within 5 rings.
- See all visitors at the reception desk within 5 minutes
- Investigate, and respond to formal complaints within 10 working days.
- Ensure that all of our correspondence is clear and concise and written in plain English as far as statutory regulations will allow.
- Run elections in an efficient manner, giving clear, concise and accurate information at all times.
- Treat everyone with respect and courtesy, actively seeking ways to improve our service for people who have difficulty using it or who are unaware of its purpose.
- Ensure that everyone who lives in Liverpool, if eligible, has the chance to vote in local, national and European elections and referenda
What to do if you are unhappy with the service?
The Council has a Corporate Complaints Procedure. Contact 0151 233 3000 for more information
Electoral Services Contact details
For information, advice or help please contact:
EMAIL elections@liverpool.gov.uk
Our offices open from 9.00 a.m. to
4.30 p.m. from Monday to Friday