The City of Liverpool - Regeneration, Public Protection Division
Our commitment
Our officers will work to provide the highest quality, value for money, Environmental Health Services for consumers and businesses in Liverpool. We will provide all our services in line with the City Council's Equal Opportunities Policy and our own Customer Charter.
Our standards
- Customer Care
We will be courteous and helpful at all times. We will wear identity badges. We will give our workplace and name when we answer the telephone. We will use plain language in all our correspondence with you. We will act with honesty, integrity, sensitivity and respect. - Response Times
We will reply to all letters within ten working days of receipt.
On average we will answer all telephone calls for advice within 5 rings.
We will normally give advice to telephone or personal enquiries there and then.
We will respond to a report of a rat inside a premises within 24 hours, all other pest issues will get a
response within five working days. - Clear Advice
We will back up our advice with a free pest leaflets. - Privacy
We will treat all personal information about you in confidence. It will only be passed on with your agreement or where legally necessary. - Costs
Our service costs around 2.25p per week per person, we aim to keep this as low as possible whilst continuously improving value for money.
Our performance
We set annual performance targets. Our working year ends on 31 March. By August, we will publish an Annual Report of our activities showing our performance against these targets. We will also publish how much our Service has cost.
Our views
We welcome your views on how our Service is performing. They can help shape our future plans. We will publish the results annually. Please read our Have Your Say leaflet and let us know how we did, or write to us at Environmental Health & Trading Standards, Freepost, Liverpool L69 3PL (no stamp required).