Complaints about noise
Once you have made a complaint, the following procedures will occur: we will normally send you a log sheet on which to record details of the noise and the times and dates when it occurs.
This information will help us to plan our investigation of your complaint. You must return the completed log sheet within six weeks of the complaint or we will not proceed any further and close the file.
We will also write to the person or organisation you are complaining about advising them that a complaint has been made.
All complaints are dealt with in confidence and we never divulge your identity without your prior consent. In the majority of cases, the letter we send out is effective in curtailing the noise.
When you return the log sheet, an inspector will investigate your complaint and carry out monitoring visits to establish if a statutory nuisance exists. If there is evidence that it does, we will serve a notice requiring the noise to stop. If the notice is ignored, we can prosecute. We can also obtain a warrant from a magistrate, in appropriate cases, to seize noise-making equipment.
Where an inspector cannot find evidence of a nuisance you may be advised on how you can take action yourself in the magistrates' court. A booklet on noise and how to take your own action is available from: Department of the Environment, Transport and the Regions.
Contact us
If you wish to make a complaint about noise, contact us by telephone on 0151 225 4019, or by e-mail: environmental.health@liverpool.gov.uk.