Ombudsman
If you are unhappy with the way Liverpool City Council has dealt with a complaint, you can contact the Local Government Ombudsman.
What is the Local Government Ombudsman?
The Local Government Ombudsman is an independent body that investigates allegations of maladministration causing injustice to the person who has complained.
What does the Ombudsman do?
The Ombudsman investigates complaints about most council matters if the city council has exhausted its own complaints procedure.
The Local Government Ombudsman has a leaflet called "Complaint about the Council? How to complain to the Local Government Ombudsman". You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's website.
How do I contact the Ombudsman?
You can contact the Ombudsman that deals with Liverpool City Council in the following ways:
Post
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone
0845 602 1983
Fax
024 7682 0001
Website
www.lgo.org.uk
More information
If you have an enquiry about the Local Government Ombudsman's service, you can phone their Advice Line on 0845 602 1983.