Complaints
We will do our best to resolve your complaints about Liverpool City Council services to your satisfaction. And we'll learn from them to help us do things better next time.
We will:
- Step one: Deal with your complaint within two weeks.
- Step two: Carry out a full and fair investigation within a further month if
things are not resolved. - Step three: Arrange for a different senior officer to review your case within a further month if you remain unhappy.
We will keep you informed if our investigation needs to take longer or if it needs to be handled differently.
General complaints
Use our Have Your Say form
Complaint about councillors (elected members)
You can submit complaints about councillors here
Complaints about Adult Social Care
From April 1st 2009, a new way of responding to complaints about health and social care was introduced. Complaints about Health and Adults Social Care Services will now be dealt with through a single process. This new process is simpler and means that we should be able to respond to any complaints more effectively.
The new legislation also means that if you make a complaint that we will keep you informed how your complaint is being dealt with and the final outcome.
For more information about the new complaints procedure you can visit the Department of Health website.
You can make a complaint about Adult Social Care , by completing a Have Your Say Form , or by calling Adult Careline on 0151 223 3800.
Children's Services Complaints
The Children's Act 1989 requires local authorities to have a procedure in place for dealing with complaints and representations from children and young people. An effective complaints and representations procedure will ensure that their voices are heard and that as a result, services improve. For more information please visit the Children's Services Complaints web page.
What if I am not happy with the way Liverpool City Council has responded to my complaint?
If you are unhappy with the way Liverpool City Council has dealt with a complaint, you can contact the Local Government Ombudsman.