Complaints
We will do our best to resolve your complaints about Liverpool City Council services to your satisfaction. And we'll learn from them to help us do things better next time.
We will:
- Step one: Deal with your complaint within two weeks.
- Step two: Carry out a full and fair investigation within a further month if
things are not resolved. - Step three: Arrange for a different senior officer to review your case within a further month if you remain unhappy.
We will keep you informed if our investigation needs to take longer or if it needs to be handled differently.
What if I am not happy with the way Liverpool City Council has responded to my complaint?
If you are unhappy with the way Liverpool City Council has dealt with a complaint, you can contact the Local Government Ombudsman.