Liverpool City Council - make a claim

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Make a Claim

To make a claim you need to fill in an application form.

You can get an application form from your nearest One Stop Shop  or by calling 0151 233 3009.  You can also download the application form by clicking below. You can print it out, fill it in and return to the address on the form.

Download Housing Benefit form notes (PDF [108Kb] opens in new window)

Downloand Housing Benefit form (PDF [160.1Kb] opens in new window)

The application form is available in PDF format and you will need Adobe Reader to view it. 

Please write to us if:

  • you cannot fill in the form
  • you would like someone to receive information and fill in the forms for you (giving their name and address)             

After you've completed the form
If you have qualified for benefit we will contact you as soon as possible and tell you how much it will be. If you haven't heard from us in 6 weeks, you should contact us.

When is the benefit paid?
Benefit is normally paid from the Monday after we receive your form

Remember:

  • answer all questions that apply or your benefit can't be worked out
  • return the form to us as soon as possible and send in proof later
  • your benefit can't be worked out until we receive all the proof we need
  • only complete one form if you are married or living with someone as though you are married although both signatures are needed             

Information

If you need more information, you can download the following leaflet:

How to make a claim for Housing/Council Tax Benefit and Second Adult Rebate (PDF [96.9Kb] opens in new window)

See our full range of leaflets.

Contact us
You can contact us in several ways:

Post
Liverpool City Council
Benefits Service
PO Box 13
Liverpool
L69 2JG

Telephone
0151 233 3009 (24hours)

Fax
0151 225 2145

Email
benefits.service@liverpooldirectlimited.co.uk

In person
You can visit us at any of our One Stop Shop.
Appointments are required for all Revenue and Benefit enquiries. The last appointment is half an hour before closing.

Facilities
Facilities are available for the hearing impaired, including miniloop and staff trained in British sign language.
If English is not your first language we will arrange for a translation into another language.