Liverpool City Council - make an appeal

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Make an Appeal

We will write to you with a decision about housing or council tax benefit, if you have either:

  • made a claim
  • had a change of circumstances which affects your benefit
  • been told you have to pay back benefit         

How do I make an appeal?
If you are affected by a decision about housing or council tax benefit you have the right of appeal.

If you are not happy with the decision, there are three things that you can do:

  1. ask us to explain the decision
  2. if you still think it is wrong, ask us to look at it again
  3. for some decisions, you can appeal to an independent tribunal who can change the decision if they agree that it is wrong         

There are time limits for asking for decisions to be looked at again and for appealing.

Information
If you need more information, you can download the 'How to dispute and appeal a benefit decision' (PDF [51Kb] opens in new window)

View our full range of benefit leaflets.

Contact us
You can contact us in several ways:

Post
Liverpool City Council
Benefits Service
PO Box 13
Liverpool
L69 2JG

Telephone
0151 233 3009 (24hours).

Fax
0151 225 2145

Email
benefits.service@liverpooldirectlimited.co.uk

In person
You can visit us at any of our one stop shops.
Appointments are required for all Revenue and Benefit enquiries. The last appointment is half an hour before closing.

Facilities
Facilities are available for the hearing impaired, including miniloop and staff trained in British sign language.
If English is not your first language we will arrange for a translation into another language.