Liverpool City Council - Better care, higher standards

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Better care, higher standards

What is Better Care, Higher Standards?

Better Care Higher Standards is the Long Term Care Charter for Liverpool City Council, Adult Social Care.

Better Care Higher Standards was first implemented in June 2000 and this document has five main aims:

  •  To make services more accessible to people
  •  To give more accurate information about services to people who use them
  •  To explain about the standards of service staff should be providing
  •  To involve people in improving standards
  •  To explain to people what to do if they are dissatisfied with a service         

We hope that this charter will provide you with useful information and help in obtaining the services you need and also give you the opportunity to feed back your comments if we fall short of meeting the standards set. Through this charter we hope to continue raising the standards of the services we provide. 

Better Care Higher Standards Questionnaire

At the back of the document is an opportunity for people to tell us what they think of the information we have provided here. Your feedback is important and will provide useful information on how we can improve on future editions of the charter.

You can either complete the feedback form on the intranet or if you would like to be sent a postal form then please contact members of the Information and Intelligence Team:

Anita Riding:    0151 233 4167
Nargis Anwar:  0151 233 3162