Social services in Liverpool
In Liverpool social services are provided separately for adults and children .
- Services and care for adults are provided by the Community Services Portfolio , Adult Social Care Division.
- Services for Children are provided by the Children's Services Portfolio.
To find out more about the services available follow the Care for Adults or Care for Children links on the left
Who do I contact if I need help?
If you need help or advice you can contact Careline. Careline is Liverpool council's social care contact services where staff are available 24 hours a day, every day of the year, providing a central contact point for enquiries about services for children, adults, homeless families and people with mental health problems.
Careline works with the one stop shops and our partnership agencies.
Our fully trained customer advisers and social workers offer a confidential service and can help put you in touch with the organisations that are best suited to deal with your situation.
We are a member of Language Line and, if English is not your first language, we can arrange interpreters in different languages.
You can contact Careline by telephone
- O151 233 3700 for Careline Children's Service
- 0151 233 3800 for Careline Adult Services (for all queries about people aged 18 and over)
- If you are Deaf or hard of hearing you can use the Minicom 0151 225 2500
If you wish to email us your enquiry you can contact us on-line
We are here to help you 24 hours a day, 7 days a week
For independent advice and information on Social Care Services visit the Commission for Social Care website
Commission for Social Care Inspection www.csci.org.uk
The Commission for Social Care Inspection (CSCI) is the official watchdog for adult social care in England.
It inspects and reports on adult social care services to help improve quality for people who use services.
If you or someone you know is looking for care, visit the Commission's award-winning website www.csci.org.uk where you can:
. Search the comprehensive directory of care homes and other services, like home care, to find your local services
. Download free, independent reports on the quality of every registered care service to help you make an informed choice
. Get straightforward advice and useful checklists on how to choose a good care home or care service.
Information is available in many accessible formats:
. Easy to read pages for people with a learning disability
. Nine languages including Polish and Chinese
. Accessible web pages approved by the RNIB.