Social services in Liverpool
In Liverpool social services are provided by the Children, Families and Adults business unit, within this unit Childrens and Adult Services are managed over two areas :
- Services and care for adults are provided by Adult Social Care .
- Services and care for children are provided by Children's Services .
To find out more about the services available follow the Care for Adults or Care for Children links on the left
Who do I contact if I need help?
If you need help or advice you should contact Careline. Careline is Liverpool council's social care contact services where staff are available 24-hours-a-day, every day of the year, providing a central contact point for enquiries about services for children, adults, homeless families and people with mental health problems.
Careline works with our network of one stop shops as well as our partner agencies.
Our fully trained customer advisers and social workers offer a confidential service and they can help put you in touch with the organisations that are best suited to deal with your situation.
We are a member of Language Line and if English is not your first language we can arrange interpreters in different languages.
You can contact Careline by telephone as follows:
- 0151 233 3700 for Careline Children's Service
- 0151 233 3800 for Careline Adult Services (for all queries about people aged 18 and over)
- If you are deaf or hard of hearing you can use the Minicom 0151 225 2500.
If you wish to email us your enquiry you can email carelineadultservices@liverpooldirectlimited.co.uk
We are here to help you 24-hours-a-day, seven-days-a-week.
Family Services Directory
If you would like to search ofr information about local services and support the Liverpool Family Service Directory contains information about organisations which can provide advice and support to the citizens of Liverpool. The directory aims to provide information about services for people of all ages. You can search the Family Services Directory at http://fsd.liverpool.gov.uk
For independent advice and information on Social Care Services visit the Care Qaulity Commission website.
Commission for Social Care Inspection
The Care Quality Commission ( CQC) is the official watchdog for adult health and social care in England.
It inspects and reports on adult health and social care services to help improve quality for people who use services.
If you or someone you know is looking for care, visit the commission's website www.cqc.org.uk where you can:
. Search the comprehensive directory of care homes and other services, like home care, to find your local services
. Download free, independent reports on the quality of every registered care service to help you make an informed choice
. Get straightforward advice and useful checklists on how to choose a good care home or care service.
Information is available in many accessible formats:
. Easy to read pages for people with a learning disability
. Nine languages including Polish and Chinese
. Accessible web pages approved by the RNIB.