Liverpool City Council - Want to know more?

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Want to know more?

Who can access SP services?
The Supporting People Programme funds 'housing related support' services.  

These are services, which can help people who have support needs to develop their skills and confidence so they can live independently.  

This could include people with a variety of needs including young people, people who are homeless, people at risk of domestic violence, people with mental health issues, teenage parents, older people, refugees and people with a physical or learning disability.  

All of these groups and others may have needs, which could be met by a housing related support service.  A housing related support task could include the following:

  • Assistance in setting up and maintaining a home.
  • Assistance in managing money and other independent living skills.
  • Support in a sheltered housing scheme.
  • Assistance in claiming benefits and completing forms.
  • Assistance, advice and support to prevent homelessness.
  • Provision of an emergency alarm call and monitoring service.            

Supporting People does not pay for personal or health care; but it could fund housing related support as part of a co-ordinated package of care for people who also need personal or medical care.

Examples of the kind of services we fund are domestic violence refuges, homeless hostels, sheltered housing and floating support services. 

For more information download the communities and local government leaflet What is supporting people? (PDF [184.6Kb] opens in new window).

Fairer charging
For more information about how Fairer Charging works for Supporting People-funded services in Liverpool view the fairer charging leaflet (MS Word [147.5Kb] opens in new window)

Direct payments
A direct payment is a different way of getting the support you need.  It is money paid direct to you so you can decide who provides the personal assistance you need, instead of the council arranging it for you. Find out more on our direct payments page.

What can I expect from a Supporting People service?
There are many different models and types of service funded by Supporting People. In Liverpool we monitor all services and providers to ensure they are delivering quality services.

We monitor providers using the national Supporting People Quality Assessment Framework (QAF), which is a tool to make sure that services are meeting minimum standards. We also work with providers using this framework to continuously improve their services to make sure they are meeting the needs of service users.  

We fund Supporting People services through a contract between the council and the provider; if there were serious concerns about the quality of services that could not be addressed we could stop contracting with that provider.    

How do I complain if I am not happy with my service?
All Supporting People services are required to have a formal Complaints Policy which you should have been given a copy of so if you are unhappy for any reason with your provider or the service you receive, you should first of all, approach your service provider and ask them to investigate your complaint through this process.

Liverpool Supporting People team will monitor the outcome of all complaints dealt with by providers as a way of assessing how well services perform in Liverpool.

If you are still not happy or feel that your complaint has not been dealt with properly or if your complaint is about a service provided directly by Liverpool City Council or about the Supporting People team then you can contact Careline on 0151 233 3800 to make a complaint through the 'Have Your Say' processes.

For more information view the Service user's complaint leaflet. (MS Word [107Kb] opens in new window)