Liverpool City Council - community services

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Public Health and Housing Enforcement

Liverpool City Council's Public Health and Housing Enforcement Team gives assistance to all private sector tenants including those of housing associations, private landlords and housing companies. 

Officers will, where necessary, take statutory action to ensure that landlords meet acceptable standards in relation to the following:

  • Housing Health & Safety Rating System (PDF [539.4Kb] opens in new window) (HHSRS)
  • Freedom from dampness 
  • Water supply 
  • Drainage (PDF [329.5Kb] opens in new window) 
  • Refuse accommodation 
  • Absence of washing and toilet facilities 
  • Gas and electrical installations                                    

Officers will also investigate all reports of statutory nuisance arising or affecting domestic premises, such as:

  • Accumulations of refuse on private property 
  • Nuisance caused by the keeping of animals 
  • Nuisance arising from vacant property 
  • Odour nuisance arising from domestic properties 
  • Filthy and verminous premises 
  • Drainage  (PDF [329.5Kb] opens in new window)                                  

Useful Links

  • Landlord Development Manual This manual contains the basic level of knowledge required for landlords and is intended to benefit a range of landlords and letting agents.

Our officers will work to provide the highest quality, value for money, Environmental Health services for consumers and businesses in Liverpool.  We will provide all our services in line with the City Council's Equal Opportunities policy and our own Customer Charter.

Our standards 

Customer Care

We will be courteous and helpful at all times. We will wear identity badges.  We will give our service area and name when we answer the telephone. We will act with honesty, integrity, sensitivity and respect. We will use plain language in all our correspondence with you.

Response Times

  • We will reply to all letters within ten working days of receipt
  • On average we will answer all telephone calls within five rings
  • We will normally give advice to telephone or personal enquiries there and then
  • All requests for service will be responded to within seven working days, with high priority requests (eg blocked drains) within three days.
  • Our target from receipt of a service request to completion is an average of 28 days for 2004/5.                                    

Clear Advice

We will back up our advice with a free Landlord or Tenant Pack as requested.

Privacy

We will treat all personal information about you in confidence.  It will only be passed on with your agreement or where legally necessary.

Costs

Our service costs around 4.5p per week per person, we aim to keep this as low as possible whilst continuously improving value for money.

Our performance

We set annual performance targets. Our working year ends on 31 March.  By August, we will publish an annual Report of our activities showing our performance against these targets.  We will also publish how much our Service has cost.

Our performance, commitment and standards can be viewed in our Customer Charter (PDF [29Kb] opens in new window)

Your views

We welcome your views on how our Service is performing.  They can help shape our future plans.  We will publish the results annually.  Please read our Have Your Say leaflet and let us know how we did, or write to us at Public Protection Division, Municipal Buildings, Dale Street, Liverpool L2 2DH.

More information

For more information, you can contact the Public Health and Housing Enforcement Team in the following ways: