Liverpool City Council - admin

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Administration

Reference Number: 117 
 Placement Title: Customer Care Assistant - Housing  

  • Description: 

    Providing front line day-to-day service delivery to customers of the Council regarding the whole range of Housing Management Services  
  • What experience would I get? 
    • Area Housing Manager - 
      Responsible for the management and day to day running of the Area Housing Office
    • Assistant Area Housing Manager - 
      Estates - responsible for the management of the Estate Management of the area, including allocation of properties and supervision of the Customer Care Officers (external) Rents - responsible for the supervision of internal counter staff and monitoring of rent accounts for the area 
    • Customer Care Officers (Extern -
      Dealing with all aspects of housing management within an area, ranging from rent pursuance, vacant inspections to dealing with anti-social behaviour.
    • Customer Care Officers (Intern - 
      Providing clerical support to all of the above ie. Processing housing application forms, dealing with incoming vacant properties  
  • What would I be doing? 
    Experience of: - Dealing with members of the public regarding a wide variety of housing related matters - Working in a busy office where teamwork is essential - Organising/maintaining accurate records - Filing - Prioritising workloads - IT skills, ie. Microsoft word, excel and housing related systems - Use of office machinery ie. Fax, computer, photocopier, voicemail - Dealing with incoming and outgoing mail  
     Who works there and what do they do? Your would be doing: 
    - visiting tenants (accompanied) in their own homes regarding various housing matters - processing and inputting clerical forms onto computer ie. housing applications, transfer requests etc - dealing with queries at the public counter - responding to telephone calls - assisting with the preparation of service standards for the area and completion of monitoring reports

  • DRESS CODE - Smart and tidy
  • LUNCH - Bring your own lunch or buy lunch from local shops
  • TRANSPORT - You must make your own travel arrangements to and from your placement  

Reference Number: 119 
Placement Title: Assistant to Risk & Insurance Officers

  • Description: 

    The Risk & Insurance Unit provides advice & guidance on all aspects of Risk Management & Insurance throughout Liverpool City Council. You would assist officers in carrying out their duties, including recording of incidents/claims, administration of the Council's Insurance Policies, site visits , & attend meetings.   

 

  • What experience would I get? 
    • Risk & Insurance Manager - 
      Overall responsibility for the Unit- aim to reduce 'Cost of Risk' by reviewing Insurance premiums, claims administration, uninsured losses. Promote risk awareness, development of Claims Handling / Risk Analysis System. Management of Schools' Balance of Risks in-house Insurance Scheme. 
    • Risk & Insurance Officers -
      Processing of insured claims, e.g. motor, fire, assist in negotiation / settlement of claims. Advise Managers on Risk Management & Insurance issues. Produce statistical information on a regular basis. Process/ negotiate Balance of Risks claims / payments.  
        
  • What would I be doing? 
    Improve skills / knowledge within office environment. Develop computer skills, communication skills - written & verbal. Develop confidence, initiative, by being part of a 'team'.  
     Who works there and what do they do? The Unit is office-based, and duties would include recording incidents/claims, administration, e.g. photocopying, filing, telephone enquiries. During the two week placement, you will be asked to attend site visits, attend meetings, training courses / seminars, as part of the Unit. 

 

  • DRESS CODE - Smart and tidy
  • LUNCH - Bring your own lunch or buy lunch from local shops
  • TRANSPORT - You must make your own travel arrangements to and from your placement   

Reference Number: 120 
 Placement Title: Assistant Claims Officer / Team Leaders  

  • Description: 

    The Pre-Proceedings Unit handles claims for compensation from members of the public for incidents relating to the Public Highway; together with employee claims for compensation for accidents within the workplace. You would assist Team Leaders / Claims Officers with maintaining financial & administrative records and also provide support & assistance.  
  • What experience would I get?
    • Pre-Proceedings Unit Manager - 
      Post currently vacant, although interim management arrangements currently in operation. Overall responsibility for Unit, initiate measures to reduce claims, liase with Highways Partner, produce Reports for Directors.
    • Team Leaders -
      Each has responsibility for a 'team', provide advice & guidance to Claims Officers / Claims Assistants. Handle a case-load of claims for compensation.
    • Claims Officers -
      Support Team Leaders, together with handling a large case-load of claims for compensation, negotiate / process claims.
    • Claims Assistants -
      Provide support and assistance to Team Leaders & Claims Officers. Produce all relevant records as required to defend / process claims for compensation.  
        
  • What would I be doing? 
    Develop I.T. skills, file management, communications, both written & verbal, - deal with enquiries efficiently and effectively. Benefits of 'teamwork' - close liaison with Team Leaders / Claims Officers, with regard to investigating and processing claims for compensation.  
  • Who works there and what do they do? 
    You would be based within the office, maintaining records and financial systems relating to claims submitted for against the City Council, including registers, filing and databases of claims / claimants. Answer routine correspondence in respect of claims and ensure that all relevant documentation is filed. You will also be involved with site inspections, and attend meetings. 

 

  • DRESS CODE - Smart and tidy
  • LUNCH - Bring your own lunch or buy lunch from local shops
  • TRANSPORT - You must make your own travel arrangements to and from your placement   

Reference Number: 121 
Placement Title: Admin Assistant, Eastern Link Cluster Partners 

  •  Description: Eastern Link is one of the 5 Cluster Partnerships established by the Liverpool City Council to support the regeneration of Liverpool. Eastern Link extends from the City Centre to the eastern boundary of the City and is home to just under 100,000 people. It is an area of opportunity, but also one of challenges. 
     
  • What experience would I get?
    Eastern Link Team - 
    Eastern Link Cluster Partnership is a partnership of community, voluntary, public and private sector bodies working together to regenerate a major inner city area. The Cluster Partnership has a dedicated team whose role is to involve local people, groups, agencies and organisations in the work of the Partnership.  
     
  • What would I be doing?
    You will gain the experience of working in a close team environment, working as part of a team, but also taking responsibility for your own actions. You will undertake a variety of tasks and duties that are relevant to the general administration and upkeep of a busy office.  
  • Who works there and what do they do?
    While on placement at Eastern Link, you will undertake a variety of duties that include: ï,¨ Opening & distribution of mail ï,¨ Undertaking mailshots ï,¨ Photocopying ï,¨ Telephone answering ~ taking and relaying messages to relevant person ï,¨ Reception duties ï,¨ Filing ~ using a variety of systems ï,¨ Collating data and information ï,¨ Opportunity to attend meetings ï,¨ Faxing ï,¨ Use of word-processing to produce letters/minutes etc. ï,¨ Use of DeskTop publishing to produce leaflets/flyers etc. 

 

  • DRESS CODE - Smart and tidy
  • LUNCH - Bring your own lunch or buy lunch from local shops
  • TRANSPORT - You must make your own travel arrangements to and from your placement   

Reference Number: 125 
 Placement Title: CLERICAL ASSISTANT - REGISTRARS  

  • Description: 
    Registers all births and deaths occurring in Liverpool. Takes Notices of Marriage for those wishing to marry. Carries out civil Marriages. Offers a range of other Civil Ceremonies. Issues copies of birth, marriage and death certificates. Maintains birth, marriage and death registers from 1837.  

  • What experience would I get? Contact with the public by e-mail, letter, telephone or face to face. Working as part of a close team. Experience of how legislation is followed by sitting-in on birth or death registrations, marriage notices and marriage ceremonies. Gain an insight into the upkeep, indexing and referencing of archive material.  

  • What would I be doing? 
    Apart from observing the legislative aspects of our work the student, depending on aptitude and handwriting, could be expected to spend time with the public at reception, search for entries in registers, handle post, perhaps deal with cash and possibly write copy certificates.  
  • Who works there and what do they do?
    Superintendent Registrars - Take Notices of Marriage and carry out civil marriage and other ceremonies. Manage the work of the office. 
  • Registrars of Births, Deaths and Marriages - Register births and deaths, both at the office and at the Liverpool Women's Hospital. Register marriages, provide copies of certificates. 
  • Clerical Officers - Receive the public at reception points, take applications for copy certificates and search registers for correct entries. Maintain post, cash and filing systems.   

Reference Number: 126 
Placement Title: Admin Assistant, Alt Valley Partnership  

  • Description: 

    Alt Valley is the NorthEast district of Liverpool covering the five wards of Clubmoor, Pirre, Fazakerley, Gillmoss and Croxteth. Alt Valley Partnership manages various community projects to help towards the regeneration of the ALT Valley Area. " To create secure, sustainable neighbourhoods, to reduce inequality and provide for a strong, vibrant and healthy community with access to a wide range of employment, housing, leisure, educational, training and shopping opportunities".  

  • What experience would I get? 
    Up keep of both computerised and manual records, word processing, working with the general public. Teamwork. Telephone technique. Learn to use fax machine. Attend team meetings. Take minutes at a meeting and type up minutes. Use of franking machine.  
  • What would I be doing?
    Students will assist in providing a word processing support service, maintain records both manually and computerised, deal with enquiries from general public and a wide range of local and city-wide organisations. Attend some meetings relating to the Partnership's activities. Process mail, faxes, photocopying and other general office duties. Arrange hospitality for meetings. (sandwiches and refreshments).   

Reference Number: 127 
Placement Title: Receptionist - JET Office

  • Description: 
    The Community JET provides help and guidance, to residents within the Alt Valley Area, on training and further education that is available. It also provides a job search facility and help in completing CV's and job application forms. Training is funded through Neighbourhood Renewal Fund, European Social Fund and Single Regeneration budget.  

  • What experience would I get?
    Customer services (telephone calls and visitors), co-ordination of meetings and distribution of relevant information, appointment bookings and general office administration. Telephone technique. Use of fax machine, Use of Outlook.   

  • What would I be doing?
    Students will assist in providing a customer care service, maintain records both manually and computerised, deal with enquiries from general public and visitors, assist in co-ordinating meetings and distributing relevant information, booking appointments and receiving visitors and well as processing mail, faxes, photocopying and other general office duties.  

  • Who works there and what do they do? 
    • JET Co-ordinator
      Day to day management of the Community JET
    • Guidance Officer/2
      Provides one to one guidance with clients, appointments take up to one hour.
    • Information Officer/2
      Provide help with completing CV's and application forms. Completion of registration and funding applications. Arranging training providers.
    • Receptionist
      Making appointments for clients, answering the telephone, photocopying, mail-outs, word-processing, faxing.   


Reference Number: 130 
 Placement Title: Administration Assistant - Refugee Support  

  • Description: General office duties  
  • What experience would I get? 
    Dealing with the public, reception duties, word processing, filing, photocopying, faxing, dealing with post and telephone enquiries, invoices and other general clerical duties  

  • What would I be doing? Office work, word processing, filing, photocopying, faxing, dealing with post and telephone enquiries, invoices and other general clerical duties. Student s may handle routine enquiries and the provision of information as requested and generally support the team. Possibility of accompanying officers to meet community groups. 

    Students should have a genuine interest in this type of placement.  
  • Who works there and what do they do? 
    • Manager & 4 Resettlement Officers - Deal with refugees, lots of outreach work, property checks, maintain database, case work.
    • 2 Finance Officers - Deal with financial side, invoices, landlords, office supplies.
    • 1 Trainee - Telephone enquiries, reception duties.   


Reference Number: 132 
Placement Title: Administration Assistant - Repairs Consultancy

  •   Description: City Council Housing Repairs  

  • What experience would I get?
    A knowledge of Liverpool City Council Housing Repairs  

  • What would I be doing?
    Assisting Building Surveyors, entering details ont he Orchard System (Property Repairs History), general administration duties.  

  • Who works there and what do they do? 
    • Area Building Surveyor 
    • Building Surveyors 
    • Customer Care Internal & External   

Reference Number: 22 
 Placement Title: Legal Administration Assistant  

  • Description:
    The General Services Business Unit, is a unit within Legal Services. This unit deals with a number of different areas relating to Planning Procedures, Road Closures, Tree preservation Orders, Building and Civil Engineering Contracts, Builders select lists.We deal with the legal side of things. We often have to attend court relating to different matters of the above.  

  • What experience would I get?
    Within this section you will gain valuable experience. You will gain communication skills both written and oral. You will gain basic computer skills, inputting and retrieving informing from the computer. As you will be part of the office you gain experience of working as part of a team. You will gain organisational skills. You will gain experience in filing, both manual and computerised.  

  • What would I be doing? 
    As this is busy environment, you will be working as part of a team, communicating with customers both internal and external. You will be assisting in the preparation of building and civil engineering contracts. You will be entering information onto the computer. You will be answering the telephone. You will also be doing some photcopying, and dealing with the mail. 
  • DRESS CODE - Smart and tidy  
  • Who works there and what do they do?
    • Dave Hadden - 
      Has the overall responsibility of running the General Services Business Unit 
    • Jane Hunter - 
      Deal with all the legal work relating to Planning enforcement notices, appeals and other planning matters. 
    • Melanie Gill - 
      Prepares Building and Civil Engineering contracts with a value of over £100,000. Supervisor to work experience. 
    • Nevil Basnett/Debbie Metcalfe - 
      Deal with Road closures and Tree preservation orders and sewer agreements.   


Reference Number: 84 
Placement Title: Clerical Officer - City Centre Team (Gold Zone) 

  • Description: 
    General Office duties i.e. Filing/Word Processing / Access (Database) / photocopying / fax / job shadow with the Liverpool Navigators / job shadow with Environmental Services / attend meetings / possibly may use some of the time assisting in an inventory of Xmas lights.  
  • Who works there and what do they do? 
    • City Centre Manager - 
      Manages any issues relating to the City Centre from any Environmental Issue through to Promotional Issues. He is responsible and accountable for all City Centre Issues.
    • Gold Zone Promotion Officer - 
      Manages and maintains Gold Zone web site; creates newsletters and promotional material. Liaises with the Business Sector; raise awareness of the Gold Zone Issue press and publicity releases; and looks at advertising and publicity opportunities.
    • Business Support Officer - 
      Manages systems within the office; manages CCTV Systems / Xmas Lights / IT Liaison / Project Management / general services.   

 

  • What would I be doing? 
    You will learn a broad range of knowledge of offices skills ranging from word processing / access / excel computer systems; and will gain knowledge of a working office.
    You will also gain experience in an opportunity to improve your teamwork skills, manage small projects, improve your time management skills, and you will also have an opportunity to improve your communication and interpersonal skills.

  •  You will gain experience in how to organise / maintain and update records; prioritise your workload; handle specific issues; and working as part of a team.  You will be:
    • Updating the computer, letter writing (with guidance), etc.Attending meetings with a colleague from the office.
    • Shadowing Navigators
    • Shadowing Environmental Service Officers
    • General Office duties - filing etc. (Students attending after Xmas may be expected to assist in an inventory of Xmas lights). 
  • DRESS CODE - Smart and tidy
  • LUNCH - Bring your own lunch or buy lunch from local shops
  • TRANSPORT - You must make your own travel arrangements to and from your placement