Liverpool City Council - one stop shops

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Friday 19 March 2010

One stop shops

View map showing all One Stop Shops

For lots of information about where you can visit a One Stop Shop and what they provide, please read on...

One Stop Shop (click for interactive map)	Opening times	Address	Surgeries / other information
Belle Vale Access	Monday, Tuesday,                Wednesday, Thursday and Friday 9.00am - 5.00pm	Belle Vale OSS & JET, Belle Vale District Centre, Childwall Valley Road, L25 2RJ	The property does not have a number but it is located at the rear of the Mcdonalds and opposite the JobCentrePlus.   It is a shared site with the JET Service, and opened on the 22nd May 2009                                   Surgeries:  Department of Work and Pensions - Monday 10.00am - 12.00pm (every 2 weeks) from 15/06/2009
Broadway Access	Monday, Tuesday, Wednesday and Friday: 8.00am - 6.00pm Thursday: 8.00am - 8.00pm Saturday: 9.00am - 1.00pm	Unit 1 Broadway Shopping Precinct Broad Lane, Liverpool L11 1JB	The shop is situated inside the Broadway Market and within walking distance of the busy broadway shopping area. Broadway is the second largest community shop. Surgeries Department of Works and Pensions - Monday 10.00am - 12.00pm
City Centre  Municipal Buildings Access	Monday, Tuesday, Wednesday and Friday: 8.00am - 6.00pm Thursday: 8.00am - 8.00pm Saturday: 9.00am - 1.00pm	Municipal Buildings Dale Street Liverpool L2 2DH	Surgeries Trading Standards - (appointments only via Liverpool Direct 0151 233 3002 or in any One Stop Shop). Please note cash payments can only be made in the City Centre Cash Office and not in any of the community One Stop Shops.
Dingle Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	200 Park Road Liverpool L8 6SJ	Surgeries Department of Works and Pensions - Every alternate Thursday 10.00am - 12.00pm
Garston Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	Garston Library Bowden Road Liverpool L19 1QN	Surgeries Department of Works and Pensions - Every alternate Thursday 10.00am - 12.00pm Local Councillors Surgery - 1st, 2nd and 4th Saturday of the month 10.00am - 11.00pm (access via the library)
Kirkdale Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	101 Walton Road Liverpool L4 4AG	Surgeries Department of Works and Pensions - Every alternate Tuesday 10.00am - 12.00pm
Knotty Ash Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	269 Blackmoor Drive Liverpool L12 3HA	Surgeries Fag Ends - Every Friday 10.30am - 12.00pm
Old Swan Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	1a Derby Lane Liverpool L13 6QA	Surgeries Department of Works and Pensions - Every alternate Thursday 10.00am - 12.00pm
Speke Access Walton	Monday, Tuesday, Wednesday, Thursday and Friday 9.00am - 5.00pm  Monday, Tuesday, Weds,Thursday and Friday 9.00am - 5.00pm	Parklands Conleach Road Speke Liverpool L24 0TY Evered Avenue, Liverpool L9 2AF	Speke One Stop Shop has recently been re-located into the library at Parklands.
Wavertree Access	Mon, Tuesday, Wednesday, Thursday and Friday 8.30am - 5.30pm	Picton Road Liverpool L15 4LP

Visit your local one stop shop to access council services. 

What is a one stop shop?
A one stop shop is a council building, situated within a community where Liverpool citizens can speak to a customer services adviser in person.  Customers will be able to:

• request a council service. 
• access other partner services (where they are available). 
• access information and advice.
• carry out any other council business.
• self-service using kiosks.         
  

All One Stop Shop customer service advisers are specially trained in the wide range of services on offer and will wherever possible, try to resolve your query on the spot.  This means that all your council business can be dealt with in one place.               

What types of services are in the one stop shops?
We are adding more services as we develop but currently you can obtain advice about the following services:

• Housing Benefit (by appointment).
• Council Tax (by appointment).
• Education awards.
• Housing management.
• Disabled parking permit (blue badge).
• Taxi licensing (city only).
• Environmental Services including pest control & street lighting.
• Trading Standards.
• Electoral registration.
• Social Service - access to children's services.
• Registrars.
• Tourism.
• Football parking.
• Parking Fines (city only).                              

For customers making a housing benefit enquiry, more information regarding how to make an appointment and our commitment to you can be found by clicking on our 14 day promise.     

Can I use any one stop shop?
Yes, no matter what part of the city you're in, you can access council services through the local one stop shop.

Do I have to make an appointment?
No, you can call in at your convenience, but we do ask you to make an appointment if you require advice on Housing Benefit or Council Tax. You can make an appointment by calling 0151 233 3016.

Are the shops accessible to customers with particular needs?
Yes. The shops have the following facilities: 

• Wheelchair/pram access and specially lowered desks.
• Mini-loop facility.
• Advisors trained in British Sign Language.
• BT's "language line" through which we can contact an interpreter for customers whose first language is not English.                              

Enquiries

For specific or general enquiries you can contact us via the Liverpool Direct Contact Centre 

email:liverpool.direct@liverpool.gov.uk

One Stop Shops' standards and performance.

Give the gift of life by joining the NHS organ donor register

Liverpool's One stop shops are joining forces with UK Transplant to urge kind-hearted people to show they care. You can now pop into any of the city's ten community shops to find out all about organ donation and sign up to the NHS Organ Donor Register. 

For more information please visit the UK Transplant website.