Customer service standards
Liverpool Register Office is committed to placing the customer at the heart of everything we do. We believe that we can best serve our customers by communicating honestly and openly with them and with our colleagues.
Whatever the reason for a visit to the Register Office customers can expect a polite welcome upon arrival and a professional and efficient service. All registrations and enquires are dealt with sensitively and fairly.
Performance standards
Liverpool Register Office monitors its performance monthly and yearly against the following standards
General Certificates
- Number of certificates issued by post and over the counter
- Number of counter certificates issued within the quoted time of 48 working hours
Family History
- Number of certificates issued for family history purposes
- Number of family history searches conducted resulting in no certificate being produced
Registrations
- Number of birth registrations
- Number of death registrations
- Number of stillbirth registrations
- Number of re-registrations of births
Marriages
- Number of notices of marriage
- Number of ceremonies held at the Cotton Exchange
- Number of ceremonies held at approved premises
Civil Partnerships
- Number of notices of civil partnership
- Number of ceremonies/registrations held at the Cotton Exchange
- Number of ceremonies/registrations held at approved premises
Appointments
- Number of customers attending by appointment
- Number of customers with an appointment, after arriving on time, waiting more than 10 minutes
- Number of customers failing to attend appointments
- Number of customers attending without an appointment
- Number of customers attending without an appointment waiting more than 60 minutes
|
| April 2008 |
May 2008 |
June 2008 |
|
Number of certificates issued | 3169 | 2503 | 2764 |
| % of counter certificates issued within quoted time | 85% | 89% | 98.5% |
|
|
April 2008 | May 2008 |
June 2008 |
| Number of certificates issued | 465 | 346 | 367 |
| Number of searches conducted resulting in no certificate being produced | 22 | 71 | 27 |
|
| April 2008 | May 2008 | June 2008 |
| Number of birth registrations | 719 | 667 | 669 |
| Number of death registrations | 540 | 506 | 504 |
| Number of stillbirth registrations | 3 | 4 | 6 |
| Number of re-registrations of birth | 40 | 27 | 49 |
|
| April 2008 | May 2008 | June 2008 |
|
Number of notices of marriage | 302 | 238 | 193 |
| Number of ceremonies held at The Cotton Exchange | 31 | 68 | 51 |
|
Number of ceremonies held at approved premises | 20 | 33 | 36 |
|
| April 2008 | May 2008 | June 2008 |
|
Number of notices of civil partnerships | 4 | 2 | 8 |
| Number of ceremonies/registrations held at the Cotton Exchange | 3 | 0 | 2 |
|
Number of ceremonies/registrations held at the approved premises | 1 | 0 | 0 |
|
| April 2008 | May 2008 | June 2008 |
|
Number of customers attending by appointment | 1489 | 1309 | 1294 |
| Percentage of customers, attending on time for their appointment, waiting more than 10 minutes | 1.0% | 4% | 3% |
|
Numbers of customers failing to attend appointments | 114 | 99 | 113 |
| Number of customers without an appointment | 21 | 23 | 26 |
|
Number of customers attending without an appointment, waiting more than 60 minutes | 0 | 0 | 0 |