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Accessibility help

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We’ve tried to create a site which doesn’t get in the way when you change these settings

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (e.g Windows), your Browser (e.g Internet Explorer) and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.

Contacting us

Online

If you have any problems using the site, we’d really like to know. We’ll try and sort it out quickly and offer you advice.

You can email us at webmaster@liverpool.gov.uk or contact us by phone / minicom (see below).

Face to face at a One Stop Shop

A list of One Stop Shops is available on this site.

Each shop has:

  • Wheelchair/pram access and specially lowered desks
  • Mini-loop facilities
  • Advisors trained in British Sign Language (Level 2)
  • BT's "language line" through which we can contact an interpreter for customers whose first language is not English.                           

For general enquiries or to book an appointment (you will need to book an appointment if you need advice on Housing Benefit or Council Tax) you can use Minicom 225 3275 or telephone 233 3000.

By Phone, Minicom and TypeTalk (Text Relay)

Liverpool Direct handles all telephone enquiries to the council.

You can contact Liverpool Direct 24 hours a day, 7 days a week:

  • Minicom 225 3275
  • Telephone 233 3000
  • TypeTalk (Text Relay) Liverpool Direct will also respond to these calls. More information on how to use this service can be found on the Text Relay website.

Careline

Careline is a helpline for young people and adults with disabilities and mental health issues. It also offers help and advice to people who are affected by domestic violence and racial harassment.
Careline can be accessed by Minicom on 225 2500. General advice on health and social care is available on this site.

What we’ve done

Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, please let us know

Heading structures

The site uses simple heading structures which should make it easier to navigate, especially for people who use screen readers.

Web standards

We try our best to comply with code standards (e.g CSS and HTML) and W3C WAI guidelines