What is it?
To help us improve in the right areas and demonstrate progress, we use performance management. This helps us to:
- Focus on the council's priorities.
- Set targets aimed at improving services and measures progress.
- Identify and tackle poor performance.
- Be accountable to our customers.
- Help ensure we provide value for money.
In addition we use information to compare with other councils and providers to see what represents the best practice in service provision.
Key activities relating to the management and reporting of our performance
- National Indicators - A single set of measures introduced by government to performance manage the public sector. It covers services such as housing, community safety, education and health etc.
- Corporate aims and priorities (CAP) 2010-14 - Sets out the council's high-level priorities, measures and targets for 2010/11 to 2013/14.
- Reporting our 2010/11 performance - Holds quarterly progress reports on the CAP 2010-14 and monthly performance reports to cabinet members on their areas of responsibility.
- Business plans are used by each business unit to show they have a clear sense of what they aim to achieve over the next three years. They provide a vital link with council plans and day to day working.
- Annual progress report 2010 - Each year we publish a report on how the council performed. It includes information on finances and performance against priorities.
- Liverpool area agreement - This gives information on the agreement between the council, its partners and central government and links to the agreements performance reports.
- Neighbourhood agreements - This gives information on the primary planning documents for each of the five neighbourhoods.
- Inspections - The council's services are inspected by statutory agencies, such as the Audit Commission, Ofsted, and the Care Quality Commission. They assess the services we deliver and help us to identify how they can improve.
- Corporate performance service standards - Sets out the standards our customers can expect from the corporate performance team.
If you would like to find out more about corporate performance, please contact us.