Liverpool City Council - have your say

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Have Your Say

Have Your Say is Liverpool City Council's scheme for dealing with comments, compliments and complaints about the services we provide.  

We welcome your views, comments and suggestions about the city and the council.

How can I have my say?
If you would like to make a comment, compliment or complaint, you can:

  • pick up and fill in a Have Your Say form at a one stop shop and other city council reception points
  • fill in the online Have Your Say form on this site
  • write to us at: Liverpool Direct, FREEPOST, NWW 3400A, Liverpool, L1 3ZZ.
  • visit a one stop shop
  • telephone Liverpool Direct on 0151 233 3000                                            

What happens once I have made a complaint?
If you have sent us your comments - we will use what you say to help us improve what we do.

If you have sent us a compliment - we will pass it on to the people concerned.

If you have sent us a complaint - we will do our best to resolve your complaint about Liverpool City Council services to your satisfaction. Find out more about how we deal with complaints.

Complaints about councillors

You can make a complaint about a councillor (elected member) online

Have Your Say procedure
Find out more about the Have Your Say Procedure (PDF [57.5Kb] opens in new window). 

City Solicitor's guidance note on compensation (PDF [37.3Kb] opens in new window)

Local Government Ombudsman's guidance on compensation

We also have procedures that set out how we will deal with vexatious customers (PDF [51.4Kb] opens in new window) and customers who behave unreasonably (PDF [49.7Kb] opens in new window).

Have Your Say annual report
The Have Your Say annual report (PDF [74.3Kb] opens in new window) is a statistical review and progress report on the Have Your Say Scheme 2008/9.

Useful links 
Further advice and guidance is available from the Local Government Ombudsman's website.