What is Telecare?
Telecare provides a range of equipment to help vulnerable adults over 16 to live safely and independently in your own home. From fall detectors, epilepsy sensors and pull cords, to bogus caller buttons and video door entry, to name but a few.
Will Telecare alarms help me?
If you or a family member can relate to any of the following, Telecare alarms and equipment may be able to help you:
- Elderly people who live alone.
- People with dementia or mental health problems.
- People at risk of falling or with long term health conditions.
- Victims of domestic violence.
- Victims of anti-social behaviour and bogus callers.
- People with a sensory impairment.
Download the Telecare leaflet to find out more about the equipment.
How to apply
Contact Careline and request a Telecare assessment. You can also request a referral from your GP, district nurse, social worker, occupational therapist or other health professional.
Do I have to pay?
There are no charges for Telecare services at this time, however, this may be reviewed in the future.
How does it work?
We install a Telecare base unit in your home which is connected to your phone line. This links to a 24/7 contact centre. A series of sensors are linked wirelessly to the base unit and if one of the sensors is triggered i.e. if you have a fall, an alarm is activated.
We can identify you from the alarm and speak to you via the base unit to find out what the problem is. We will then take appropriate action, for example, contact your carer or the emergency services. If you do not have a carer we will send out a carer from our Home Response Service. If it is a false alarm, we can cancel the call.
Request a demonstration
You can request a demonstration of Telecare equipment by calling 296 7781. The demonstration unit is based in Lifehouse, in Brunswick Business Park. Visit the Lifehouse website for more information.
Monitoring systems for people with memory loss
Just Checking is a web system which allows family members and social care professionals to check a person’s activity without undermining their independence.
How does it work?
Small wireless sensors are placed in the main rooms in the house and are triggered as the person moves around.
You can log on to the website using a password and see activity such as when they got up or went to bed, visited the kitchen, received visitors and care calls, left the house and for how long.
The system generates an alert to a mobile phone if a person leaves the house at an unexpected time, such as during the night.
Most people with memory problems are happier if they can stay in their own home for as long as possible, and the Just Checking system is a way to ensure they are safe and the family can worry less.
Find out more
If you would like to find out more about this service, visit the Just Checking website.