Introduction
The information below and on the following pages can be used as a tool for workers and clients to help homeless people access services.
We have also produced a more extensive directory of services![(MS Word [728.5Kb] opens in new window)](/images/Word.gif)
that can help homeless people.
Liverpool City Council's Housing Options Service aims to "To prevent homelessness whenever possible and where homelessness does occur, move people into settled homes as soon as possible".
You can contact the Housing Options Service by calling into any One Stop Shop or by phoning Careline on 0151 233 3800. Free phone (for service users) 0800 731 6844.
People who are experiencing housing problems or who are threatened with homelessness should seek advice and assistance at the earliest possible stage and contact the Housing Options Service. It is also important to contact the service as early as possible during the day. Because of the need for follow up and office closing times, 4.30 pm will usually be the latest time a member of the Housing Options Service will personally start an interview at a One Stop Shop (please see our Housing Options Service leaflet![(PDF [211Kb] opens in new window)](/images/PDF.gif)
for latest interview times as some are 4.00 pm).
All out of office hours referrals will be dealt with by Careline. If a person cannot be seen in office hours or wait until the next day they should ring Careline (0151 233 3800 / Free phone 0800 731 6844). Careline will establish if the Council has a duty to provide temporary accommodation immediately, pending an interview with the Housing Options Service the next working day. If this is the case they will arrange the necessary accommodation. Whether or not temporary accommodation is provided Careline will take a referral that will be sent to the HOS for action the next working day.
You can also access advice and support from the following agencies:
The Basement Night Drop In
36 Bolton Street, Liverpool 3 5LX
0151 707 1515 during the evening.
The Whitechapel Centre
Langsdale Street, Liverpool 3 8DY
0151 207 7617 during the day.
Accessing Housing:
For information about how to access permanent housing and the council's choice based lettings system, Property Pool, please visit the Property Pool website.
We also have new guidance on how people living in hostels can access housing.
Useful links
Shelter, a national housing and homelessness charity, provides a free, national telephone advice line staffed by trained housing advisers. Ring 0808 800 4444, 8am-8pm Monday-Friday and 8am-5pm Saturday-Sunday. (Calls are free from UK landlines and main mobile networks (Virgin, Orange, 3, T-mobile, Vodafone and O2).
The information on the following pages is also available in the following languages
There is no guarentee that you can access any of these services as agencies may have certain criteria.