Benefits and support

Book a video appointment with an adviser

If you have a smartphone, you can book a video appointment with a trained adviser for specialised help with benefits and council tax issues. Find out more about video appointments.

Coronavirus update - Housing Benefit and Council Tax Support

We are doing all we can to continue to pay Housing Benefit and Council Tax Support as quickly as possible to our residents. If you need to contact us about your Housing Benefit or Council Tax Support claim please email benefits.service​@liverpool.gov.uk. If possible, please send any evidence or supporting documents that you have been asked to provide to this email address instead of sending them through the post.

Housing benefits

Housing Benefit

Help to pay your rent if you are on a low income or out of work.

Council Tax Support

Help to pay your Council Tax if you are on a low income or claim certain benefits.

Second adult rebate

If your income is too high to get Council Tax Support, you could get second adult rebate if you share with another adult on a low income.

Local Housing Allowance

If you rent from a private landlord we use Local Housing Allowance rates to work out your Housing Benefit.

Under Occupation Penalty or 'Bedroom Tax'

If you rent from a housing association or RSL we may reduce your Housing Benefit if you have one or more spare bedrooms.

Overpayments

How to pay back Housing Benefit overpayments and what to do if you think you've received more than you should.

Discretionary Housing Payments

These payments help where Housing Benefit does not meet the full value of your rent.

Appeal a decision

If you are affected by a decision about Housing Benefit or Council Tax Support you have the right of appeal.

Advice for landlords

Housing benefit information and advice for landlords.