Benefits and support

Book a video appointment with an adviser

If you have a smartphone, you can book a video appointment with a trained adviser for specialised help with benefits and council tax issues. Find out more about video appointments.

School travel support

Children up to age 16 may be entitled to subsidised transport, depending on the distance from home to school and if they meet certain eligibility criteria.

In all cases you should read the Home to School Transport Policy for full details and eligibility before you apply.

Apply for a travel pass

Eligibility and how to apply for free travel support.

Apply for a duplicate

Apply for a duplicate pass if original has been lost/stolen/destroyed.

Renew a travel pass

Renew if you have received a renewal letter for the next school year.

Submit an appeal

You have the right to appeal if your application has been refused.

Request reimbursement

If there's been a delay in processing your application you can request a reimbursement for fares paid.

Home to school transport

Parents and carers of pupils up to 18 with a special education need or disability can apply for help with transport to and from school or college.