Test and Trace support payment for adults

If you have tested positive for Covid-19 or have been in contact with someone who has and you are not fully vaccinated, or your child has tested positive, you may qualify for a payment via this scheme. You need to be employed or self-employed and in receipt of certain benefits, or on a low income. Check if you need to self-isolate.

Update on 16th August 2021

If you are fully vaccinated, you no longer need to self-isolate if you are identified as a contact of a positive case from August 16th 2021, and therefore cannot apply for a payment. However, if you are not fully vaccinated or test positive you can still apply.

Can I use this scheme if my child has tested positive or needs to isolate?

Yes, if your child has tested positive you can also apply for a payment via this scheme.

No, if your child has been told to self-isolate as a result of being in close contact with someone who has tested positive at school or college or you are a parent or guardian of someone in 18-25 years old with an Educational Health Care Plan who is required to self-isolate because they are not fully vaccinated, please see Test and Trace support payments for children who need to isolate.

Who will receive this payment?

People who live in Liverpool, are on a low income and have received notification from NHS Test and Trace to self-isolate will be entitled to a £500 support payment if you meet all of the following requirements:

  • You have been told to self-isolate by NHS Test and Trace or the NHS Covid-19 app because you have tested positive for Covid-19 or
  • You have been told to self-isolate by NHS Test and Trace or the NHS Covid-19 app because you have been identified as a close contact of someone who has tested positive, prior to the 16th August and
  • From the 16th August 2021 you have been identified as a close contact and you are not fully vaccinated and
  • You comply with the NHS Test and Trace notification to self-isolate and
  • You have responded to messages sent by NHS Test and Trace to give them your contact details and those you have been in contact with if you have tested positive. The message may have been sent by email, text, letter or phone call and
  • You are employed or self-employed and
  • You are unable to work from home and will lose income as a result and
  • You are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Job Seeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

If you are not receiving one of the above benefits but are on a low income and self-isolation will cause you hardship, or you do not currently have Recourse to Public Funds, you may still be entitled under a special discretionary scheme.

To be considered for the discretionary scheme you need evidence that:

  1. Your household is on a low income. We will look at whether your level of household income for the period of self-isolation would normally be eligible for state benefits.
  2. You have basic living costs that you cannot meet such as rent, food, fuel etc and don't have savings or other income to meet these costs.

Please note that a Test and Trace support payment is taxable.

Who will not receive this payment?

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad - unless you test positive during the 14-day quarantine period
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme was launched on 28th September 2020
  • have not received a notification from NHS Test and Trace telling you to self-isolate

Students

Universities will support their students experiencing hardship during this pandemic. If a university is unable to assist financially, students can apply provided they meet the eligibility criteria - students will not receive a payment under this scheme if they don't meet the criteria.

Before you start

You will need the following information to complete this form:

  • Your 8-digit NHS Test and Trace reference
  • A copy of the NHS Test and Trace notification you received. This can be a photo of the letter or email, but it must clearly show the date you received the notification and the Test and Trace ID - see Test and Trace ID number information in the blue box below
  • A copy of your latest bank statement issued in the last two months. This can be a photo but must clearly show proof of earnings
  • Proof of self-employment such as a recent business bank statement issued in the last two months, most recent set of accounts or evidence of self-assessment returns
  • To consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice
  • To consent to us verifying your loss of income by contacting your employer
  • Your National Insurance number

Test and Trace ID number: Your support payment can only be processed if you have an NHS App notification with a valid Test and Trace ID number that tells you to self-isolate, or NHS Test and Trace contact you with a valid Test and Trace ID number and tell you to self-isolate. All ID numbers are verified via the NHS Test and Trace eligibility checker.

How to apply

You can only apply if you have a valid NHS Test and Trace ID number. Your application will be refused if you have only received an App notification.

You can submit an application up to 42 days after the first day of your isolation period. We cannot accept applications after this.

If your child has tested positive you can also apply for a payment via this scheme.

If you want to claim on behalf of a child who has been told to isolate by school or college you must apply via the Test and Trace support payments expanded scheme for children.

Read our privacy notice which tells you how we use your data.

Apply online

What happens next?

The Government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.

We will review your application and carry out the necessary checks with the Department for Work and Pensions (DWP), for verification purposes, Her Majesty’s Revenue and Customs (HMRC), for tax purposes, and NHS Test and Trace to confirm your self-isolation status.

If we are able to verify your entitlement we will contact you to confirm when you will receive your payment.