Bins and recycling
Green bin collections
All green bin collections must now be paid for. Find out how to pay for your green waste collection and buy green bins.
Not received your sticker?
If you have not received your sticker 15 working days after paying for your green bin collection service, please email email@example.com with your payment reference number before you log a missed bin collection.
Missed bin collection
Do not report a bin as missed if you did not put it out before 6.30am on the scheduled collection day. Bins that are too heavy or contain incorrect materials will not be emptied until all the heavy items or incorrect materials have been removed.
When can I report a missed collection?
Before you report a bin as missed, please check you have put it out on the correct day.
You can report:
- a green bin missed on the scheduled collection day straight away - you cannot report a green bin as missed if you have not paid for the green bin service.
- a blue or purple bin if it has not been collected by 2pm on the scheduled collection day
All reports must be submitted by 2pm on the next working day for us to return and collect them. If you do not report the missed collection in this timeframe, you will need to wait for the next scheduled collection.