Test and Trace support payment

If you live in Liverpool, are on a low income and have been told by NHS Test and Trace to self-isolate from 28th September 2020, either because you have tested positive for Covid-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

Who will receive this payment?

People who live in Liverpool, are on a low income and have received notification from NHS Test and Trace to self-isolate will be entitled to a £500 support payment if you meet all of the following requirements:

  • You comply with the NHS Test and Trace notification to self-isolate; and
  • You are employed or self-employed; and
  • You are unable to work from home and will lose income as a result; and
  • You are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Job Seeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

If you are not receiving one of the above benefits but are on a low income and self-isolation will cause you hardship, or you do not currently have Recourse to Public Funds, you may still be entitled under a special discretionary scheme.

To be considered for the discretionary scheme you need evidence that:

  1. Your household is on a low income. We will look at whether your level of household income for the period of self-isolation would normally be eligible for state benefits.
  2. You have basic living costs that you cannot meet such as rent, food, fuel etc and don't have savings or other income to meet these costs.
Please note that a Test and Trace support payment is taxable.

Who will not receive this payment?

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period);
  • continue to receive full wages while you self-isolate;
  • can work from home during a period of self-isolation;
  • are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme was launched on 28th September 2020;
  • have not received a notification from NHS Test and Trace telling you to self-isolate.


Universities will support their students experiencing hardship during this pandemic. If a university is unable to assist financially, students can apply provided they meet the eligibility criteria - students will not receive a payment under this scheme if they don't meet the criteria.

Before you start

You will need the following information to complete this form:

  • Your 8-digit NHS Test and Trace reference;
  • A copy of the NHS Test and Trace notification you received. This can be a photo of the letter or email, but it must clearly show the date you received the notification and the Test and Trace ID - notification via the NHS App cannot be accepted - see Test and Trace ID information below;
  • A copy of your latest bank statement (issued in the last two months). This can be a photo but must clearly show proof of earnings;
  • Proof of self-employment such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns;
  • To consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice.
  • To consent to us verifying your loss of income by contacting your employer.
  • Your National Insurance number.
Test and Trace ID number: We cannot make a support payment unless you have been contacted by NHS Test and Trace, been told to self-isolate and have been given a valid Test and Trace ID. All ID numbers are verified via NHS Test and Trace eligibility checker. When you are contacted by NHS Test and Trace you must ask them for this information or we will not be able to verify that you are self-isolating and you will not receive payment.  We cannot make a payment if you have only received an App notification.

How to apply

You can only apply if you have a valid NHS Test and Trace ID number. Your application will be refused if you have only received an App notification.

Apply online

Read our privacy notice which tells you how we use your data.

What happens next?

The Government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.

We will review your application and carry out the necessary checks with the Department for Work and Pensions (DWP), for verification purposes, Her Majesty’s Revenue and Customs (HMRC), for tax purposes, and NHS Test and Trace to confirm your self-isolation status.

If we are able to verify your entitlement we will contact you to confirm when you will receive your payment.